Care worker
88Very safeNo formal qualifications needed to start. Employers train you, starting with the Care Certificate.
See care worker jobs →Will AI replace customer service advisors?
Very likely.
Chatbots and AI voice agents are taking over routine customer contact quickly. This is one of the most exposed jobs.
AI-proof score
15/100
High risk
Much of this work can already be automated.
Easy to automateNeeds a human
Our estimate from published research, not a prediction about you or any employer. How we score jobs
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Safer jobs to look at
Realistic moves from customer service / call centre advisor into work that’s much harder to automate.
Field sales rep
73Fairly safeNo degree needed. A driving licence and people skills matter most.
See field sales rep jobs →Work coach / employment advisor
62Fairly safeNo degree needed for many roles. Customer service or support experience helps.
See work coach / employment advisor jobs →Why it scores 15
Six ratings feed the score. Four protect a job from AI and two expose it. How we score jobs
- Hands-onProtects
Skilled physical work in the real world
- Unpredictable settingsProtects
Every site, home or patient is different
- Human touchProtects
Trust, care or persuasion face to face
- AccountabilityProtects
Licensed or high-stakes — someone has to sign it off
- Screen-basedExposes
Work done on a computer with text, data or images
- RoutineExposes
Repeatable, rules-based tasks
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